MISSION, VISION, VALUES & QUALITY
It is our mission to provide customers with the highest quality of information technology consulting services. We will help our government clients deploy leading edge solutions that leverage technology to reduce costs and expand opportunities for citizen awareness and involvement. We empower our clients to become operationally efficient, faster and smarter, while offering the best possible value for their investments.
Our vision is to be an industry-recognized leader for efficient and transformative technology solutions that improve the welfare of citizens and support mission-critical government initiatives.
We maintain and promote a distinct set of values at Buchanan & Edwards. We understand that it is not enough to simply deploy solutions, but that in order to be a truly great company, we must instill and foster values that make Buchanan & Edwards employees trusted advisors to our clients, developers of innovative solutions and people with whom others enjoy working.
The values we live by and instill in all aspects of our organization include:
Passion lies at the heart of Buchanan & Edwards. Our commitment to delivering innovation and value ensures our ability to help our customers fulfill their missions. Our employees’ pride and enthusiasm drive our success in delivering the best IT services and solutions. It is our passion that unites us all, and our customers, toward achieving success.
We offer our valued customers the highest possible standards of service. At Buchanan & Edwards, we treat customers with dignity, respect and courtesy; listen objectively to their needs and respond in a timely, efficient and responsible manner. We put our customers at the center of everything we do because customer satisfaction is the foundation of our business.
Innovation and Curiosity
We foster an environment of creativity and innovation that drives our high standards of service. We deliver the best solutions at the forefront of technology and are able to anticipate market trends to adapt quickly. We live to support each of our customers’ success by delivering forward-thinking solutions, effective results and value every day. With the creativity, passion and commitment of Buchanan & Edwards employees, no challenge is too great.
Corporate Citizenship and Responsibility
At Buchanan & Edwards we take our responsibility to actively participate in the community seriously. We encourage and support our employees who dedicate themselves to improving the welfare of those around them. Serving our community through educational volunteerism and charitable contributions ties our company and employees together. We also strive to provide a safe workplace and promote the health of our employees and their families.
At Buchanan & Edwards, we believe our people are a key component in every service and solution we provide. We strive for excellence in everything we do, and recognize that our strength and success comes from our people. We invest in our people by supporting professional growth, continuous learning and personal development to drive our united and dynamic company. Our people and stakeholders define us, and we consider them first in every decision and solution we put forth.
The objective of the Buchanan & Edwards Quality Program is to achieve customer satisfaction by integrating quality into the services we deliver.
We strive to deliver services to our internal and external customers that meet or exceed their requirements and are accurate, available, on time and within budget.
Buchanan & Edwards employees are specifically charged with maintaining a commitment to satisfying customer and regulatory requirements and expectations. We continually strive to improve the quality of our services by managing, evaluating, and maintaining the operation of Buchanan & Edwards’ Quality Management System (QMS). To ensure the highest level of quality, we maintain best practices in these certifications:
- Development - CMMI Maturity Level 4
- Services - CMMI Maturity Level 4
- Acquisition - CMMI Maturity Level 3
- ISO 9001:2015
- ISO 20000-1:2011
- ISO 27001:2013
At Buchanan & Edwards, quality is our foremost priority and is the responsibility of each employee, subcontractor and consultant. All personnel are expected to adhere to the policies and processes of the QMS as documented in the Buchanan & Edwards Quality Manual.
Buchanan & Edwards Quality Objectives:
- Achieve customer satisfaction for external customers
- Provide complete and accurate services
- Deliver our services on a timely basis
- Provide our services within the established operating budget while maintaining a high level of quality
- Ensuring the confidentiality, integrity and availability of sensitive information
- Continuity of services and business operations